Job Title: Service Desk Associate
What does this tell me? This position will most likely require a high level of customer service. The service desk often deals with exchanges, complaints, and general questions.
Responsibilities: The top three bullets point out the top three skills and responsibilities that the employer is most likely looking for
What does this tell me? Customer service is the main priority of this company. They will most likely be looking for an individual that isn't afraid to welcome, help, and direct customers accordingly. They are also looking for someone that will be friendly and upbeat most definable as a "people person." This associate will also be working on returns and will have to deal with both cash and credit transactions.
About Us: This particular job posting does not have a clear depiction of the company's mission or values. One could argue that they place a high priority on customer service and ensuring that the service they do offer is "world class.' You may be able to draw conclusions that during an interview or your employment there will be a continue to be value placed on customer interactions.
What Does this tell me? You may have to do additional research. Try looking at the company's webpage or locate news articles. This will help you to decipher what the company truly places value on and may give you insight to what your employment may be like there.
Expiration and Posting Dates: No expiration date or posting date is listed.
What does this tell me? This may be an ongoing position in which the company consistently looks for outstanding candidates. If no date is posted it is important to apply as soon as possible. Most sites will recommend that you apply within 48 hours of seeing the job posting.
Applying Details: A resume should be sent to Katiehr@123store.com
What does this tell me? This employer is looking for a polished resume. It also informs you of the individuals first name. This will help when drafting formal or informal letters of interest to the company.