Education and Training in FSET

The NorthCentral FSET program has connections to a wide variety of education and training opportunities. Education and Job Skills Training can help a person gain higher-wage positions and lead to a long-term career.


To be eligible, a person must be a recipient of FoodShare and be enrolled in the FSET program. Training must be approved by the FSET case manager and incorporated into the person's Employment Plan before funding is available. Funding is limited, so not all training requests may be approved. We partner with other programs, including WIOA, DVR and W-2 to share costs for co-enrolled customers.


This page provides information on a variety of education and training opportunities. If you are interested in a training that is not listed on this page, please be sure to talk to your case manager about the opportunity!


Customer Care Relations Training

Are you interested in learning more about the customer service field, so that you can equip yourself with tools to succeed in the workforce? Do you have previous customer service experience, but you're looking for a refresher? Have you never worked in customer service, but you'd like to start? If you answered YES to any of these questions, then this training course is for you!


The Customer Care Relations Training is a 54 hour training course that will take place over the course of 9 days. This course will equip students with the knowledge and tools that they will need in order to excel in the field of customer service. 

Course Details

                                Updated Class Dates!                              

Location: Mid-State Technical College- Wisconsin Rapids Campus - Room E116 (Park in the South parking lot and enter through Door E1 or E2) ; Marshfield Remote Access: Room M101

Orientation Session: Wednesday, October 31st from 1-3pm 

Training will be held from 9:00am - 3:30pm on November 5-9 & 13-16 (no class on the 12th). 

Deadline to register: October 31st before 1pm

Cost: Free!

How to Register: Contact your case manager!


We are looking forward to seeing you there!

This course will be delivered in-person at the Wisconsin Rapids campus with a telepresence to the other Mid-State locations in Adams, Stevens Point and Marshfield.

                             For more information call:                               

Wisconsin Rapids FSET Office: (715) 421-8608

and ask for your case manager!


NTC Customer Care Training Success Stories


From left: Donna and Tammy

Donna:

Donna recently completed the Customer Care course through Northcentral Technical College, which was funded through Northcentral FSET’s Job Skills Training Program. During this two week course, Donna reported that she further developed her communication, interpersonal relationship, trust building and accountability skills. She stated that she was able to learn how to view work situations from different perspectives, to find creative solutions in customer service. Donna also noted that she gained confidence from her past customer service experience; this assurance, along with the new skills and techniques she learned in the Customer Care course has prepared her for future success in this field.  As a result of the attending this training, she obtained a new professional reference from the Professor who taught the course. Donna continues to work with FSET to find her ideal Customer Service job!


Tammy:

Since Tammy enrolled in the FSET program, she has been very involved. She has been focused in completing her FSET activities and has embraced any opportunities to help further her employment search. When Tammy was told about the NTC Customer Care Training, she was interested right away.

After completing the course, Tammy commented that it was very insightful, and she learned a lot about being an active listener and how to effectively communicate with others. Tammy interviewed for a new job shortly after completing the course and accepted an opportunity to work in a customer-service role with a local company. She will be able to use her newly acquired customer care knowledge in this new position.

 

Approval Process

The NorthCentral FSET program is committed to helping you receive the education and training necessary to progress on your chosen career path.


FSET can support education opportunities that are two years or less. If you are interested in a longer program, we can help refer you to a program that works with 4 year degree programs.


If you want to pursue an education program that is eligible for federal financial aid, FSET cannot pay for the program tuition, but may be able to help with books, supplies or transportation cost.


We need to complete an approval process for training that is funded through FSET. A case manager will guide you through that process. The approval process evaluates:   


Is the training for an in-demand job?

Have you demonstrated interest in this field for a career (evaluated through career assessments)?

Are you able to get to the training?

Does the FSET program have available funding?



Back to the Top

Career Assessments

There are many career opportunities and pathways in the labor market. The best way to discover them is through a career assessment. 


Below are a variety of career assessments you can take for free!


Interest:

RoadTripNation - 3 minutes

CareerOneStop - 30 questions, 5 minutes

MyPlan - 20 questions, 12 minutes

Career Cluster - 5 - 10 minutes

Interest Profiler ONET - 60 questions

Downloadable ONET program - install on Windows


Skills Match

CareerOneStop - 40 questions, 7 minutes

MySkills - evaluates skills on your past jobs

Work Values - Virginia Community Colleges


Personality Assessments

Personality Test - 12 minutes

Big Five - 5 minutes



FSET-Funded Formal Assessments

Ask your case manager if you would like to take a formal career assessment:

CareerLocker (English and Spanish) 

COPSystem  (English and Spanish)
Back to the Top

GED/HSED

A High School Diploma or an equivalency diploma (GED or HSED) can help you get a good paying job or earning a workplace promotion.

 

Our FSET program can connect you to local GED/HSED providers. FSET can pay for your GED/HSED tests and help with transportation costs to get to and from classes. 

 

GED Classes by Location in the NorthCentral Region


City

Location

Provider

Adams

LiNK - MSTC

Mid-State Technical College

Antigo

College Prep Center - NTC

NorthCentral Technical College

Carter

Wee Care Learning Center

Nicolet Technical College

Crandon

Associated Bank

Nicolet Technical College

Eagle River

Walter E. Olson Library

Nicolet Technical College

Lac du Flambeau

Community Education Center

Nicolet Technical College

Marshfield

LiNK - MSTC

Mid-State Technical College

Merrill

Adult Diploma Academy

NorthCentral Technical College

Minocqua

Lakeside Plaza

Nicolet Technical College

Potawatomi Community

Cultural Center

Nicolet Technical College

Rhinelander

Nicolet Technical College

Nicolet Technical College

Spencer

College Prep Center - NTC

NorthCentral Technical College

Stevens Point

LiNK - MSTC

Mid-State Technical College

Tomahawk

Kinship of Tomahawk

Nicolet Technical College

Wausau

College Prep Center-NTC

NorthCentral Technical College

Wausau

Marathon County Job Center

NorthCentral Technical College

Wausau

Salvation Army Learning Center

NorthCentral Technical College

Wisconsin Rapids

LiNK - MSTC

Mid-State Technical College

Wittenberg

College Prep Center - NTC

NorthCentral Technical College


Online Options


PBS Literacy Link is a free online GED preparation program and is our go-to website for customers who want to study for the GED online. You can create a free account and begin using the online resources at any time.


GED Live is a subscription-based, certified online GED preparation course. It provides both live and recorded classroom training to prepare you for the GED test. GED tests must still be taken at a local test center. This is a good option if you want classroom style support in preparing for the GED but you are not able to go to a local GED program. You must be enrolled in FSET and approved for this option to qualify for FSET funding.  


You can check out the Official GED information Page to learn more about the GED, study options and identify the testing center closest to you.


Back to the Top

In-Demand Training

CNACDL Welding Quick
Certifications

 

The following are the most in-demand careers in our local labor market that require only a short-term job skills training program.

 

Certified Nursing Assistant (C.N.A.)

CNAs are one of the fasting-growing employment sectors in our region. This is due in part because of the aging Baby Boomer population and because CNAs are now in demand at hospitals, clinics and many other health care areas.

 

In response to the unmet demand for CNAs, the State of Wisconsin has implemented the WisCareers Caregiver program that provides FREE training and a $500 bonus for Wisconsin Residents if they complete the program and work in a qualifying nursing home for six months after training.

 

All three Technical Colleges in our region (Mid-State, Northcentral and Nicolet) participate in this program. 


For more information on the CNA program at each technical college, click the links below:

Mid-State Technical College - CNA Program Page

Northcentral Technical College - CNA Program Page

Nicolet College - Nursing and CNA Program Page


Commercial Truck Driver (C.D.L.)

There is a significant shortage of commercial truck drivers. It is a career that offers high pay and good benefits. There are both over-the-road (overnight travel) and local positions available, although there is a higher demand for over-the-road drivers.

Northcentral Technical College offers a CDL program, based at its Merrill campus location. It is a 10-credit, semester-long training program and provides a lot of behind-the-wheel driving experience. This program is perfect for a person who has never been behind the wheel of a tractor-trailer. To learn more about the program, click HERE.

Roehl Transport is a company located at 1916 E 29th St, Marshfield, WI 54449. They pay newly-hired employees to complete the CDL training and pay for the exam. For more information on the program and hiring process, click HERE.  You can also call them at 800-535-0269

 

 



Welder

The NorthCentral Region has many employers who need trained welders. All three technical colleges offer short-term and degreed welding programs. FSET is able to help fund the short-term programs that are not eligible for financial aid. 

Mid-State Technical College, Marshfield, Stevens Point, WI Rapids

Northcentral Technical College, Wausau 

Nicolet College, Rhinelander


Advanced Welding Institute, Eagle River 

This private training provider offers four short-term (40 hours) welding programs, plus a full Welding program (600 hours). FSET may be able to fund any of the short-term programs below:

Back to the Top


Quick Certifications/Licenses

Adding a license or certificate to your resume increases your job opportunities. FSET can help you gain the following quick certifications. Many can be earned in just a few hours.


Alcohol Server training is required to get your bartender license in Wisconsin and is often required for waiters/waitresses who serve alcoholic drinks.


Alcohol Seller training is required for managers and cashiers who work at a business that sells alcohol (such as a grocery store or convenience store).


Food Handler certification provides training on safe food handling practices that comply with Wisconsin law and regulations.


Food Manager trainings provide more intensive training to help workers gain the knowledge and skills necessary to be a successful manager in the food service industry. 


The following online providers have been screened by FSET. Ask your case manager if you want to enroll in one or more of these courses.


ServeSafe online training provides three key certifications. FSET can pay for these courses and the accompanying exam.

Alcohol - Safe Server Certification 

Food Handler Certification

ServeSafe Manager Training 

ServeLicense provides the following training courses:

Alcohol Server License 


Responsible Beverage Server 


Responsible Beverage Seller 


Learn2Serve also offers food service and alcohol service training courses that meet Wisconsin requirements:

Alcohol Server/Seller

Food Safety Manager


Back to the Top

Online Training


There are several non-accredited online training opportunities that teach basic work and soft skills. It is important not to confuse these online trainings with accredited certifications, diplomas, or degrees from technical and 2-year/4-year colleges. 

The purpose of the training opportunities listed below is to increase your knowledge and vocabulary on a subject. Taking these classes may also help instill confidence in yourself when you're beginning a new career or create a spark of interest in further education or training. 


 

GCFLearnfree.org 

For more than a decade, the GCFLearnFree.org program has helped millions around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office, e-mail, reading, math, and more, GCFLearnFree.org offers more than 180 topics, including more than 2,000 lessons, 800+ videos, and 55+ interactives and games, completely free.


GCFLearnFree offers 52 total subjects with the majority being computer and technology-related. Soft skills training also encompasses a large part of what GCFLearnFree offers. Options include training on Freelance Work, Adapting to Change, and Business Communication. GCFLearnFree even features an Online Education training that will teach you how to pursue online classes!

 

When you pick an online class and decide to begin, you will find that each training consists of two things; a YouTube playlist and a PDF document that can be read online or printed. Between each 1-3 minute YouTube video, you will reference the corresponding PDF document. The combination of visual, auditory, and reading/writing learning approaches will prove to be a good fit for different learning styles!   

 

GCFLearnfree.org also has a Spanish language site: www.gcfaprendelibre.org



Job Readiness Training


           Basic Computer
Basic Microsoft Office
 What is a Computer       Microsoft Word 2010
How to Use a Computer (Basic)
        Microsoft Excel 2010
How to Use a Computer Mouse
        Microsoft Outlook 2010
How to Type on a Computer Keyboard
     Microsoft PowerPoint 2010

 Internet Skills
 Math Refresher
 Internet Basics  Addition and Subtraction
 Internet Tips  Multiplication and Division
 Internet Searching  Decimals
 Chrome  Percentages
 Internet Explorer  Fractions
 Firefox  Algebra

 E-mail Skills
  E-mail Basics
  Gmail
  Microsoft Outlook


Alison

Alison has over 1,000 high quality online courses available across 9 distinct categories, all absolutely free to complete. All courses are self-paced and have been designed by subject matter experts to give you an interactive and enhanced learning experience.

The training subjects are divided into nine categories which include 

technology, language, science, health, humanities, business, math, marketing and lifestyle. Each course is either a diploma course or a certificate course.


Depending on your learning goals, you can choose from:

·         Certificate courses (average time: 2-3 hours), which help you focus your learning to provide you with specific knowledge about a specific field or industry.


·         Diploma courses (average time: 8-10 hours), which are designed to give you a more extensive understanding of a subject area by helping you learn about multiple concepts within a subject.


·         Learning Paths (average time: 18-20 hours), which are a combination of niche courses that have been designed by experts to help you broaden your skillset and increase your knowledge of a subject.

 

A few things to keep in mind before beginning Alison:

 

·        You should create an account with your case manager. This will allow you and your case manager to accurately track your progress while making sure you receive credit for the hours you’re spending.


·        Because the classes are free, you can expect to encounter a 3-second ad each time you click through a screen during the course. The ad will ask you to upgrade to the Premium version to which you should decline. Keep in mind - if you are planning to utilize Alison consistently for many online learning opportunities, you can talk with your case manager about purchasing a Premium monthly subscription to eliminate the ads.


·        For many courses, there is a fee required to receive a formal printed certificate or credential after completing the class. Please talk to your case manager as they may be able to purchase this for you upon request.


·        Finally, you will need to be able to run Adobe Flash on the computer that you use for the trainings. Case managers can provide options for computer access if it is not readily accessible to you!

 

 

The following are some specific courses targeting in-demand fields in the NorthCentral Region:


 Caregiving  Other Health Care
 Introduction to Caregiving 1-2hrs  Intro to Physical Therapy Aids 2-3hrs
 Elder Care 1-2hrs  General Duty Assistant 10-15hrs
 Dementia Care 1-2hrs  Pharmacy Technician 8-10hrs
 Heath and Safety 1-2hrs  Intro to Pharmacy Practice 1-2hrs







 Manufacturing
  Introduction to Manufacturing 2-3hrs
  ISO 9001:2015 Fundamentals 2-3hrs
  Fundamentals of Quality Standards 2-3hrs
  Inventory Management 3-4hrs
  Diploma in Six Sigma 10-15hrs



 Food Service
 Intro to Service Quality 1-2hrs
 Food Safety & Hygiene 1-2hrs
 Food Safety Basics 4-5hrs
 Diploma in Food Safety 15-20hrs



Job Readiness Training


 Customer Service
 Introduction to Communication Skills 2-3hrs
 Free Customer Service Training 1-2hrs
 Diploma in Customer Service 6-10hrs

 Office Work
 Computer Basics 3-4hrs
The Internet  3-4hrs

Soft Skills Training




Job Skill Share

JobSkillShare.org is an IT training provider composed of thousands of IT professionals in the field. There is a free membership level as well as various grades of paid memberships. This is an excellent resource for both new IT and experienced IT professionals. 


 

360training.com

360training.com provides over 6,000 courses. Some of these courses are as short as 4 hours and some are longer full-length training programs.


The trainings offered on 360 Training are divided into 7 categories: Environmental Health & Safety, HR/Ethics & Compliance, Real Estate, Appraisal & Mortgage, Financial Services Education, Food & Beverage Programs, Industrial Skills and Career Training. 360 Training also offers specific trainings in ISO and OSHA, which would be a wise choice for someone who is interested in getting into manufacturing for the first time or for someone who is looking for a refresher.


Most of these courses require a fee. Our FSET program can fund many of the short skills courses, but generally will not fund the lengthy courses due to funding limits. Individual courses can be combined for certificate programs. Talk to your case manager for more information!

 

Be sure to talk with your case manager if you’re unsure about which training is the best choice for your employment and training goals! Your case manager will assist you with picking out a training, purchasing the course, and enrolling in the course.




Manufacturing
 ISO 9001 & 14001 2 or 8 hr course
 EM 385 8-40 hr options
 OSHA, HAZWOPER/HAZCOM & Heavy Equipment 10-40 hr options

Food and Beverage Programs
WI Responsible Beverage Server  2-4 hrs
WI Beverage + Food Handler Training 2 hrs
Food Safety Management Principles  8 hrs
 HACCP Certification Course 1 hr


                        Industrial Skills                        
Building Maintenance (26 courses)
Mechanical Equipment 20 courses
 Cleaning Services 0.5 hrs
 Distribution and Warehouse (20 courses)
 Instrumentation and Control (35 courses)

Job Readiness Training:

 Office Skills
 Customer Service 0.42 hrs
 Business Essentials 0.5 hrs
 Microsoft Office Levels 1-3 At your own pace!
HIPAA  1.5 hrs
 Information Security and Privacy 0.5 hrs
 Anti-Money Laundering 2 hrs
Institutional Communication & Advertising 2 hrs
 Internal Control & Fraud Detection At your own pace!

 

Wisconsin Server Courses

As identified in the In-Demand section above, there are a number of online training providers that offer required training courses to serve alcohol, sell alcohol and provide food safety training. Below are links to the main pages for three of those providers. 360 Training also offers the Alcohol Server certification for the state of WI, so be sure to speak with your case manager about which one will be the best choice for you!

 



Back to the Top

Technical Colleges

The NorthCentral Region has three Technical Colleges. Each offers a variety of short-term and degreed programs designed to move people into high-demand careers in the local labor market. Our FSET program works closely with all three schools to connect FSET customers to programs that match their career interests and goals. We have identified the most common courses below.

 

Click the hyperlinks below to see details or a full listing of programs offered at each college. If you are interested in a program not listed below, please talk to your case manager about that program!

 

                 Mid-State Technical College



Technical Diplomas:


FSET Case Manager Onsite Hours:
  • Stevens Point - Every Wednesday from 2:30pm-4:30pm, located in the LiNK
  • Wisconsin Rapids  - Every Tuesday from 2:00pm-4:00pm, located in the LiNK

                               Northcentral Technical College


Certificates:

For a full list of Certificates offered through NorthCentral Technical College, click HERE

Technical Diplomas:

For a full list of technical diplomas offered through NorthCentral Technical College, click HERE

Individual Courses:

For a full list of individual courses offered through Northcentral Technical College, click HERE

                                     Nicolet College



Certificates:

For a full list of certificates offered through Nicolet College, click HERE

Technical Diplomas:

For a full list of technical diplomas offered through Nicolet College, click HERE

Professional Development (Job Readiness)

For a full list of professional development courses offered through Nicolet College, click HERE


Online Courses - ed2go and JER Online (Job Readiness)


For a full list of online courses offered through Nicolet College, click HERE


Back to the Top


Apprenticeships

 

An apprenticeship is an “earn while you learn” program providing on-the-job training and related classroom instruction where the employer and other instructors teach the skills of the specific occupation. The classroom instruction is usually taught at an area technical college while the on-the-job portion occurs at the employer’s location. The term of training may vary from 2-5 years depending upon which occupation you are interested in.

 

Click the hyperlink below to review a full list of apprenticeship opportunities!

 

Apprenticeship in Wisconsin  

 

Or, reach a local Bureau of Apprenticeship Standards (BAS) representative at 715-261-8754 for further information.

 

 

Back to the Top

Address: Wood County Human Services - River Block

111 W. Jackson St., 2nd Floor, Wisconsin Rapids WI 54495  

Phone: +1 (715) 421-8608 8

ET

Powered by Wild Apricot Membership Software